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"I am the Pope," Leo XIV calls the bank, but the employee hangs up on him

2026-05-08 19:11:29Kosova&Bota SHKRUAR NGA REDAKSIA VOX
"I am the Pope," Leo XIV calls the bank, but the employee hangs up on
Pope Leo XIV

When you call customer service, not even the Vicar of Christ can perform miracles.

In the summer of 2025, two months after being elected pope, Pope Leo XIV personally calls the bank in Chicago, where he was born and raised, where he had a bank account, to ask them to change his phone number and address, as he had recently moved, writes La Repubblica.

He identifies himself as Robert Prevost, the name he had used to open the account.

The clerk, as usual, begins to ask a series of questions to confirm the identity of the person she is talking to: phone scams to take over other people's bank accounts are widespread, both in the United States and around the world. However, the end of the conversation is not the same for everyone.

Typically, you have to provide your date of birth, provide a security number, and remember a special word. Prevost, otherwise known as Leo XIV, answers all the questions correctly, but apparently the clerk still isn't satisfied. "To change your phone number and address, you'll have to come to the bank in person," she warns him at one point.

“But I’m not able to come to Chicago; I’ve given you all the information you asked for,” the Pope loses his temper. “I’m sorry, there’s no other option,” the clerk insists. “Would you make an exception,” Prevost then asks, “if I told you I was Papa Leo?” In response, the clerk hangs up, clearly thinking the man is making fun of him and wasting his time.

Beyond the comic side of the story, which borders on a joke, the episode – recently recounted by Reverend Tom McCarthy, a childhood friend of the Pope, and reported this morning by the New York Times – reveals that the leader of over a billion Christians sometimes behaves like an average citizen.

A similar case came to light in 2013, when Pope Francis, in the first days after being elected pope, insisted on paying his own hotel bill in the Vatican and carrying his own suitcase. Bergoglio, again, when he personally called La Repubblica to speak to Eugenio Scalfari, simply introduced himself to the editorial secretary, saying: “Good morning, I am the Pope,” leaving her stunned.

But she quickly recovered and passed the call to Scalfari, saying: "Director... The Pope is on the phone."

The change of address and phone number for Leo XIV's account was later resolved, Father McCarthy reported, thanks to the intervention of another American Catholic priest, who knew the bank manager.

The employee's reaction is unknown. "Can you imagine," McCarthy told the New York Times, "being known as the woman who hung up on the Pope?"


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