OPEN LETTER/ Come to the dialogue and listen to me speak, otherwise I will cut off your scholarships, you will rot in prison. Please!

 Kliko këtu për të tjera
Voxpress:

Wizz Air's scandalous service and non-resumption for cancelled flights, UK Civil Aviation takes drastic decision against the company

2023-07-31 16:20:58Aktualitet SHKRUAR NGA REDAKSIA VOX
Wizz Air's scandalous service and non-resumption for cancelled flights, UK
Wizz Air


Wizz Air has been monitored by the UK Civil Aviation Authority due to complaints it received from passengers about cancelled flights, for which Wizz Air did not compensate for the value of the ticket.

Passengers complained that the airline had failed to meet its obligations for passenger rights, especially when it comes to schedules of flights, which are often delayed but also cancelled without explanation. Such a situation often occurs in Albania, where Wizz Air postpones or cancels flights leaving passengers on hold for hours after no prior notice.

The civil authority's decision comes after a large number of decisions in the UK have been made by the airline against the airline over monetary duties over the past nine months.

After the Authority decided to take it under surveillance, Wizz Air has pledged to introduce changes to passengers' policies, procedures and communications. The airline has also pledged to review claims it has received for replacement flight costs, transfers when replacement flights are carried out through different airports, and care and assistance (usually hotel costs) after flight disruptions.

This will ensure that passengers who have filed claims to Wizz Air in the past, but that their claims are wrongly rejected, will receive the money they are legally owed.

The review will cover claims made by passengers for flights that have had departure or arrival dates at an airport in the UK on 18 March 2022 or thereafter. No action is needed on the part of passengers to ensure these claims are reviewed. Passengers whose flights were due to depart or arrive at an airport in the UK before 18 March 2022 can also request that their claims with the airline be reopened, as long as their flight was not more than six years ago.
Wizz Air has agreed to sign off on the responsibility formalising these commitments with the regulator.

The UK Civil Aviation Authority will monitor the airline for compliance with its revised policies and procedures over the coming months. As part of the enforcement action, Wizz Air will also be required to provide information to the UK Civil Aviation Authority about its review of already-closed expense claims.

The regulator will also look at examples of claims Wizz Air has been considering, to make sure that obligations are satisfactorily met and that passengers have received what the company owes them.
Paul Smith, Joint Interim Chief Executive at the UK Civil Aviation Authority, said this binding action on Wizz Air is a clear message that all airlines must meet their obligations to passengers.

"This binding action sends a clear message that airlines must meet their obligations to passengers when cancelling or delaying a flight. We will not hesitate to intervene if we believe airlines are not doing this consistently.

Passengers have every right to expect their complaints and claims to be resolved quickly and efficiently and handled fairly by airlines, in accordance with regulations. We made it clear to Wizz Air last year that the way it was treating passengers was unacceptable.

We will continue to monitor the situation closely to check that passengers receive what they are owed and that Wizz Air's policies have improved so customers can have a better experience if things go wrong."


Në përputhje me standarded JTI

Video

SHIKO KANALIN NE YOUTUBE
×