Dozens of citizens are reporting to the News24 editorial office the inability to receive Mortgage services due to the malfunctioning of the online system, which creates delays and difficulties in property-related procedures.
The editorial office has received numerous messages from outraged citizens, who say that they have been unable to apply or receive the necessary documents through electronic platforms for days. According to them, technical problems are leaving them without a solution, while no one is giving a clear deadline for the return of service to normality.
Citizens raise strong questions about the functioning of the systems administered by the National Agency for Public Administration, an institution that has received significant funds for the digitalization of public services over the years. They say that, despite the multi-million dollar investments declared, at times when they need service, the systems are blocked or out of order.
The malfunctioning of online services brings direct consequences for citizens and businesses, who are forced to wait indefinitely for important documents and procedures related to ownership.
Citizens demand transparency, accountability and solutions, emphasizing that public services should serve them and not become an additional obstacle in daily life./BalkanWeb